Setting up Employee accounts

Written By On The Goga

Welcome to our Employee Troubleshooting Guide! Here, you’ll find quick tips to resolve common issues when setting up your team’s Wellbeing Hub accounts.

Account Support: Login & Sign-Up Help

If a team member is having trouble logging in or signing up, try these quick fixes:

  • Need to reset a password? Share this password reset link with them to get back on track.

  • Didn’t receive a confirmation email? Ask them to check their spam or junk folder.

  • Still stuck? Clearing cache and cookies often helps resolve login issues caused by outdated information.

  • Other common issues:

    • Double-check usernames and email addresses for typos.

    • If a link has expired, try requesting a new one.

    • Switch to Google Chrome or another recommended browser for the best experience.

If none of these do the trick, our Client Success Team is happy to help! Reach out at clientexperience@onthegoga.com for personalized support.

General Hub Support

Is someone on your team having trouble navigating the Hub? For general Hub-related support, have them submit this support from, and we’ll guide them through the process. Whether they need help finding an event, joining a challenge, or using other features, we’re here to assist!

On The Goga
Previous

Ensuring Email Deliverability
Next

About Our Wellbeing Content