Associate Wellbeing Program Manager

Job Overview

Overview

We’re hiring an Associate Program Manager to play a foundational role on our Customer Success team. You’ll assist with, and eventually own, key elements of the planning, coordination, and delivery of workplace wellbeing programs for On the Goga’s customers.

This is a customer-facing role within a Customer Success function that directly supports customer retention and expansion. You’ll work closely with On the Goga’s Program Managers to help manage customer relationships, execute wellbeing programs, and drive renewals through strong project management, clear communication, and reliable follow-through. In this role, you’ll act as a secondary point of contact for customers.

This role offers meaningful opportunities for growth. As you build confidence and fluency in our programs, systems, and client relationships, you’ll have the opportunity to work toward managing a small book of business independently. This role is designed as a precursor to our Program Manager position..

How You'll Contribute

Account Management

• Serve as a secondary point of contact for customers, supporting day-to-day client communication and coordination

• Organize the Customer Success inbox, tagging and responding to requests in real-time

• Prep, attend, document, and follow up on client meetings such as onboarding calls, check-ins, and planning conversations; step in as a backup for Program Managers as needed

• Support weekly client status reporting and internal updates

• Assist with customer renewals through data gathering, outreach, meeting coordination, and documentation

Program Execution & Project Management

• Own the day-to-day execution of wellbeing programming, with a focus on workshops and challenges.

• Track timelines, deliverables, and next steps for customer programs

• Maintain accurate project and client records across internal systems, including HubSpot and Monday.com

• Draft client-facing communications to promote wellbeing programs and initiatives

• Coordinate with facilitators, coaches, and internal team members to ensure sessions run smoothly

• Update customer platfroms as needed, with the support of Customer Success Operations team

• Identify and escalate risks, questions, or uncertainties to Program Managers in a timely manner

Program Design & CS Development

• Recommend relevant On the Goga workshops, products, and resources based on client wellbeing needs and organizational context

• Learn and support all aspects of the post-sale customer lifecycle, from onboarding through renewal

• Learn to apply research-backed, industry best practices to support customers’ employee wellbeing strategies=

• Contribute to the documentation, refinement, and improvement of Customer Success processes

So... what are we looking for?

This role requires a high level of innovation, cross-functional collaboration, and independent management. We are looking for a team member that understands the unique environment of a scaling startup and is excited to bring their skills and perspective to successfully manage client programs.

• Experience or relevant education in customer success, program coordination, workplace wellbeing, employee engagement, HR or a related role

• Passion and foundational understanding of workplace wellbeing, learning & development, or employee experience

• Exceptional organizational and task-management skills

• Strong verbal communication and meeting facilitation skills

• Clear, professional written communication

• Comfort quickly learning new tools and systems

• Ability to manage multiple tasks and deadlines

• Comfort operating in a fast-moving environment where priorities can shift

We Have a Strong Preference For Candidates…

• Located in the Philadelphia region

• With direct working experience or education in workplace wellbeing, learning & development, or HR

• Familiar with CRM (Hubspot) and Project Management (Monday.com) software

• With experience in early-stage startup environments

• With experience in commercial / sales role

• With conversational Spanish fluency

Perks of the Job

• Remote-first role with a flexible 4-day meeting schedule

• Medical, Vision, Dental, and other company-sponsored benefits

• Mission-driven, values-based company

• Collaborative, kind, and ambitious team

• Opportunity to grow with the business as we scale

• Flexible wellbeing-forward PTO policy